General Terms and Conditions

  1. Applicability
    These terms apply to all services provided by Studio Settled to private individual clients (consumers), both in person and online. By booking a service, the client agrees to these terms.

  2. Services
    Studio Settled offers services including professional organizing, tidy-up coaching, moving preparation, and administrative support, as described on the website or agreed in writing.

  3. Booking and Payment

    • Clients receive an invoice with payment instructions (IBAN bank transfer).

    • A non-refundable advance payment (percentage agreed upon in writing) is due before the first session to secure the booking

    • The remaining amount is invoiced after the service or according to the agreed schedule.

    • Invoices must be paid within 5 days of the invoice date, unless otherwise agreed in writing.

    • Any materials, containers, shelves, or organizing products required for the project are purchased and paid directly by the client, unless otherwise agreed in advance.

  4. Cancellation Policy

    • If the client cancels more than 48 hours before the appointment, no further payment is required.

    • If the client cancels within 48 hours, Studio Settled reserves the right to charge the full session fee.

    • Advance payments are non-refundable under any circumstances.

    • If Studio Settled must cancel due to unforeseen circumstances, an alternative date will be offered or the advance payment will be refunded.

  5. Liability

    • Studio Settled is insured for professional and general liability for damage directly caused by proven fault or negligence during service.

    • The organizer is not liable for pre-existing wear, instability, or damage to items.

    • Studio Settled is not liable for consequential loss, such as emotional distress, data loss, or financial loss.

    • Clients are responsible for informing Studio Settled of any valuable or fragile items prior to a session.

  6. Personal Data

    Studio Settled handles all personal data in accordance with its Privacy Policy, available on request or via the website, and complies with the General Data Protection Regulation (GDPR / AVG).

  7. Applicable Law and Disputes

    Dutch law applies. Any disputes arising from these terms will be submitted to the competent court in the Netherlands.